FAQ
Sign InCan I set 'Internal Message' as the default for a conversation?
It is possible to set 'Internal Message' as the default for conversations on items and on projects. Navigate to More Applications > Administration > Company Prefs. and scroll down to see General Item Settings and Project Default Settings.
Depending on your use-case, you can set both or either default conversation visibility to Customer Replies or Internal Messages.
To learn more about default visibility, take a look here.
To learn more about different conversation types, see here.