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Using Timesheets & Timers





A timesheet is actual time that has been logged on a ticket or task. Use timesheets and timers to keep track of all logged hours of work. You can customize the information collected on timesheets and make certain fields required. You can create custom fields to be added on the timesheet creation form and check the timesheets app to view submitted work logs. 


Start a timer


Option A : 

Step 1: Click the 'start work' button on the ticket/task. This action will assign the user to the task/ticket. 

There are a few options for this feature depending on your company settings:

  • Clicking this button can unassign other users/teams.
  • Clicking stop can open a timesheet to review before submission.
  • Clicking stop can resolve the ticket/task and automatically and silently submit the timesheet.
  • See the articles  on Automatic Time Tracking and Time/Timesheet Settings


Option B:

Step 1: In the ticket or task detail panel, click the Timesheets tab.

Step 2: Click Start timer. 



Option C:

Step 1: In the ticket or task application, select the action icon (three dots) beside the desired ticket or task.

Step 2: Click More options --> Start timer




Submit a timesheet


Option A:

Step 1: From the top toolbar click Add

Step 2: Select Timesheet



Option B:

Step 1: In the ticket or task detail panel, click the Timesheets tab.

Step 2: Click Add timesheet.



Option C:

Step 1: From the ticket or tasks application view, click the action button (three dots) beside the desired ticket or task.

Step 2: Click More Options --> Add timesheet. 


Step 3: Fill in the timesheet fields. Required fields are marked with (*).

(It is possible to add multiple timesheets at the same time by selecting “Add Another Timesheet” from this view. See related articles for more detail.)



Note: Custom fields are available for timesheets. See related articles for more information. 


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