FAQ

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How do I add a new user?




To add a User, you can click "Add" in the top menu and create a new User.


You are able to add multiple Users at the same time. From this window you can give them Administrator or Non-Administrator permissions, set their alerts for customer messages, and assign them to one or more teams. Each User will require a OneDesk licence.



To see your Users, navigate to More Applications > Users. If you only have a few Users, it is also possible to add a User from this page.



To read more about creating and managing Users, see our Knowledgebase Article here.