FAQ

If you need to prevent tickets being made by certain emails, domains, or with specific text, you can do so in your email settings. Go to More Applications > Administration > Emails > Settings tab. Scroll down to the Filter Incoming Email section.

In the "DO NOT accept" box, you can enter domains like "@example.com." You can add multiple separated by a new line. 

In the "Block emails with the following strings" box, you can add text that will be blocked if included in the subject line. Add multiple strings separated by a new line to prevent different text.

To read more about these settings, see here.