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How do I find saved replies after creation?




To see your saved replies, or to create new ones, go to More Applications > Knowledge Center > Saved Replies. Here you can:


  1. Create a new reply
  2. Search your previously saved replies by name or ID number
  3. Edit, Delete or Pin replies to your quick search (in Messenger).



You can also access saved replies from the Messenger. Click on the three dots in the conversation box. Here is where you will see your pinned replies. To find all your saved replies from here, click Browse Full Knowledge Library. Create a new reply, preview, or search through replies in this Knowledge Library. 




You can also link directly to your Knowledgebase Articles by navigating to the Knowledgebase Articles tab.


For more information about saved replies, visit our Knowledgebase article here.