FAQ

Users are agents that work within your main OneDesk web application. They can be assigned to tickets and tasks. You can set users to be administrators with full access, or non-administrators with limited access. They can also be grouped into teams and these teams can be given specific permissions and roles within projects.

Customers can be internal or external to your company, but will only be able to access the customer apps, such as the portal, webforms, widget and external knowledgebases. Access to tickets and tasks can be configured within the portal settings.

You will need user licenses for any agents that need to be able to manage projects, tickets and/or tasks.

To learn more about customer communication channels, see here.

To learn more about project roles and permissions, see here.