FAQ

There are a few ways that customers can be created inside of OneDesk. The first is when a new customer sends an email to your connected support email. The sender will become the requester of the ticket, and will be added as a customer in your account.

You can also manually create customers from the "Add" button in the top bar of your OneDesk web application. 

You can also import a list of customers with csv files via Tools > Import in the top bar.

To read more about importing customers, see here.

To learn more about grouping customers by customer organization, see here.