FAQ

It is possible to filter the number of billable hours by user by creating a custom view in the Timesheets application. Go to More Applications > Timesheets > My Views and click the icon to Add/Edit View.

Click Add Filter and set the finish date to "date range > Last 30 Day" or set your own specific dates with the date range filter.

You can add another filter for billing type and select billable.

You can then click "Add Grouping" to group By Assignee, Assignee Team, Assignee Type, or other grouping.

Once you save this custom Timesheets view, it will enable you to see the total billable actual work for each agent in the timesheet grid. Here you can find more details about creating views in OneDesk.