KB

Creating Multiple Timesheets at Once There are several ways to create multiple timesheets at the same time, simply add a timesheet either by creating one from inside an item’s detail panel (through...

All time in OneDesk is logged as a timesheet. Each timesheet contains details of the associated work item, duration, date, and amount of work performed. Additionally, users can add notes, service...

You can change a variety of time tracking settings to fit your company’s workflow. Accessing time tracking settings To access your time tracking settings in OneDesk, navigate to More Applications >...

In OneDesk you can modify multiple Timesheets at once, through the use of macros. Macros are tools in OneDesk which apply specified changes to all selected items at the same time. You can choose a...

Time tracking in OneDesk can be done through timers or timesheets. By default, stopping a timer opens a timesheet. In the timesheet, the agent can alter the working hours, add notes, set the time as...

The timesheet detail panel is where the contents and properties of your timesheets appear. After submitting a timesheet via the form, you can access the timesheet by navigating to the detail panel....

Timesheets allow you to mark and keep track of approved or unapproved time. Timesheet approvals are especially useful in conjugation with financials and invoicing features. For example, a manager...

What are service types? If you bill based on different products or services, the service type feature of OneDesk would be useful for you. You can set rates and charge for time based on the type of...