The Knowledge Center is an application in OneDesk which is used to create and manage knowledgebase articles, knowledgebase categories, and saved replies. You can think of it as your hub of support re
Categories are sections on your knowledgebase that organize your articles. When a customer is browsing the knowledgebase, they use parent categories and categories to find relevant information. Paren
Saved replies are useful for answering common questions and keeping answers accurate and consistent. Your company’s saved replies are stored in the Knowledge Center app under the Saved Replies tab. F