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Google Drive Integration

What does the Google Drive Integration let you do?

The Google Drive integration allows you to easily link files to your OneDesk tickets, tasks, or projects. 

With the integration enabled, you an additional option when you click ‘Attach File’ on tickets, tasks, and projects. You can still add files from your local storage, but additionally you can browse for and link them directly from your Google Drive account.

How to connect OneDesk to Google Drive

  • In your OneDesk account, navigate to Administration >> Integrations.
  • Click 'Connect' beside the Google Drive integration. 
  • The connect button will change to indicate the integration is now active.
  • Navigate to a ticket, task, or project detail panel and click 'Attach File.' 
  • You will now have a new option in the menu to 'Link from Google Drive'.
  • Select this option and you will be prompted to login and authorize your Google Drive account.
  • After authorizing your account you will be able to easily browse and link files from the window.
  • You will not need to authorize or login each time you link files from Google.