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How to Mute or Restrict the Notification Bell

Depending on a user’s notification settings in OneDesk, they may receive a sound alert in response to a message being received. You can either mute this sound effect entirely or change when an alert is received by a specific user.

Option 1 - Update sound settings

You can turn off all or certain sounds from your user notification settings. Administrator accounts can change both their own notification settings and those of other users. Non-administrators can only change their own notification settings.

To access your notification settings, select your name in the top-right corner of the OneDesk interface, and then select 'My Notifications'.

On the right-hand side of the resulting detail panel, you can change notification settings.

Uncheck the 'Play sound' option to prevent notification sounds.  You can turn off sounds for all messages or some depending on your preferences.   

The options are as follows:

-'From customers' - Turns off sounds for all messages from customers/end-users. 

-'From users to customers' - Turns off sounds for all messages made by users to customers when you are following a conversation.

-'From other users' - Turns off sounds for all internal messages sent to you. 

Note: turning the sound off will NOT affect your notification settings otherwise (i.e. email/push). 

To read a more in-depth explanation of notification settings in OneDesk and what the various options mean, check out this article.

Option 2: Mute the OneDesk application

To completely mute the notification bell in OneDesk, you can simply mute the OneDesk tab in your browser. Let’s mute OneDesk from a Google Chrome tab. First, right click the tab which OneDesk is open in. You should see an option to mute the tab. Select this, and you will now no longer hear any bell alert, but will still receive notifications. Your tab will flash with “New messages” if there is a notification waiting to be read.

This process may be different depending on your chosen browser, but has been tested to work the same way on Microsoft Edge, Google Chrome, and Mozilla Firefox.

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