OneDesk has a number of hotkeys to help you navigate or complete actions
What are hotkeys?
Hotkeys, or keyboard shortcuts, allow you to use a key or key combination to perform actions you would otherwise do with your mouse. Hotkeys allow you to navigate or trigger an action quicker.
Navigational and application specific hotkeys. Navigational hotkeys are 'universal' in that they can be triggered from anywhere in OneDesk. Application-specific hotkeys only work in certain apps (i.e. the tickets app, users apps, etc.). Application-specific hotkeys usually require you to select something (like a project or ticket) before the action can be performed.
Alt-Shift J - Navigates you to ‘My Activities’, the 'Activities' audit log, filtered by actions you have performed in OneDesk.
Alt-Shift W - Navigates you to ‘My Timesheets’, the Timesheets app, filtered by the timesheets you have logged.
Alt-Shift T - Navigates you to ‘My Tasks’, the Tasks application, filtered by the tasks assigned to you.
Alt-Shift U - Navigates you to ‘My Profile’, your user detail panel.
Alt-Shift Q - Signs you out of your account.
Application specific hotkeys require you to be within a certain application and have items selected.
Ctrl-Alt H - Share Projects - Can be used in the Projects, Customers, Users, Tasks or Tickets applications. To use the hotkey, first select the project, customer, or user. The project sharing window will open.
Ctrl-Alt E - Clone Projects / Item - Can be used in the Projects, Tasks or Tickets applications. To use the hotkey, first select one or more projects or tickets/tasks. The cloning options window will open.
Ctrl A - Archive - Can be used in the Projects, Tasks, or Tickets applications. To use the hotkey, first select one or more projects or tickets/tasks.
Ctrl-Alt Insert - Insert new item / project - Can be used in the Projects, Tickets, or Tasks applications. Will open the ticket/task/project creation form, depending on the application you are in.
Ctrl-Shift Right arrow - Indent - Requires you to be in the Tree view of the Tickets or Tasks app. A folder will be created containing the selected items ( indented in the new folder).
Ctrl-Shift Left arrow - Outdent - Requires you to be in the Tree view of the Tickets or Tasks app. You must also select a ticket/task which is inside a folder. The item will be taken out of the folder and placed in the same project.
Ctrl-Alt K - Remove finish to start links - Requires you to be in the Tasks app. It will remove any start-to-finish relationships on the tasks.
Del - Will delete the selected item(s). The confirmation popup will open.
Shortcuts for selecting items
Shift-click - Select multiple items in a range - This shortcut allows you to select multiple items in the grid. To use this shortcut go to any application. Select the first item you want to select. Hold shift and while holding, select the last item you want to select. Everything within the range will be selected. This shortcut is helpful for moving or running macros on multiple items.
Ctrl-click - Select multiple items - In OneDesk you can select the checkboxes in the grid to select multiple items. You can also click anywhere on the row while holding Ctrl to select multiple items.
Shortcuts in the rich text fields and conversations
Ctrl-B - Bold text - Use this shortcut to bold the selected text.
Ctrl-I - Italicize text - Use this shortcut to italicize the selected text.
Ctrl-U - Underline text - Use this shortcut to underline the selected text.
Ctrl-K - (rich text fields only) - Insert link - Opens the component to insert a link on the selected text.