Sign In

Cannot See a User App

User applications in OneDesk are the various icons you see on your far left side panel, e.g. the Tickets App, Timesheets App, etc.). If don't see a particular app, it may be because it is hidden due to an organization preference or a user permission level. 

Follow this article if any of the following apply to your situation:

  • You cannot see/access an application (one of the icons on the far left side panel).

If you are having trouble finding a particular ticket/task/project, or with performing an certain action, see instead:

You cannot see/access an application :

( Check what your security level is from your profile. Click 'My Profile' in the upper right corner menu > select the Permissions & Notifications tab).

If you are an admin-level user:

The application might be disabled in your organization. 

  • Enable the application by going to Administration > User Apps
  • Toggle on ‘Show Hidden Applications.’
  • Be sure the the desired application is enabled.  

If you are a non-admin-level user:

The application may be hidden based on your access level. 

  • Head to the Permission and Notifications tab from your user profile.
  • If any application is set to ‘limited access’ it means the application is hidden. If you think this is a mistake, you should contact an admin-level user in your organization.  

Above the Customers App is hidden from this user due to the 'Limited Access' set under Customers & Orgs. 

To learn more about the different app permissions, see the articles below.

Related Articles