The portal is a useful tool for customers to see their tickets and other work. This article focuses on the Classic Portal. For basic information see: Customer Portal (Classic)

The Classic Portal is not actively in development. We recommend using the more advanced Tickets Portal. 

Accessing customer app settings

Access your customer app settings from More Applications > Administration > Customer Apps. Under the Customer Apps list, you can view the apps you currently have created/enabled. If you do not already have a classic portal, or want to create an additional one, you can do so by selecting 'Create Customer App.' 

See Create, Disable, Delete Customer Apps for details.

Classic portal appearance settings

Access your classic portal settings from More Applications-> Administration > Customer Apps > Classic App Settings tab.

Under Logo:

• Choose whether to display the name of the app or a logo. Your Company logo will display your logo as set in Admin > Company Preferences. Selecting 'Custom logo' will allow you to upload a separate logo to display. 

Under Colors:

Choose the colors displayed in the portal. (Note: Colors changes will also be applied to your web widget)

Classic portal color configurations:

• Main color - Replaces the main sidebar color
• Main text color - Configures the main sidebar text and main buttons
• Secondary button color - Configures the secondary buttons (recent, popular, and login button)
• Secondary button text color - Configures the highlights on the secondary buttons
• Body color - Configures the colors of the listed items

Related Articles:

The Customer Portal

Webforms (support Request Forms)

Web Widget